Website Policies
Privacy & Security Policy
When you visit our website, this is how we handle the information we learn about you.聽 The information we receive depends on what you do when you visit our website.
What do you do when you visit our website?
Read or Download Information, such as Applications or Forms
We use cookie technology to collect and store the following information about you:
- The name of the domain from which you access the Internet (for example, Comcast.net if you are connecting from a Comcast account, or texas.gov if you are connecting from the state of Texas 聽domain);
- The Internet address of the website from which you linked directly to our website; and
- The date and time you accessed our website.
We use this information to measure the number of visitors to the different sections or pages of our website and to help us improve our website for visitors.聽 We do not disclose this information to third parties.
Send us an e-mail
When sending an email to us, you may also send us personal-identifying information.This information is kept to allow us to respond to your inquiry, but is not disseminated beyond the Texas Real Estate Commission.This information is subject to an open records request as permitted by the Texas Public Information Act (Texas Government Code, Chapter 552). However, an email address of a member of the public that is provided to the Board for electronic communication is confidential under the Act and may not be disclosed unless the member of the public consents to disclosure.
Linking Policy
Links to the Commission鈥檚 Website
You do not need advance permission to link to our website. When linking your website to the Commission鈥檚 website, please use the base URL , or other URL used by the Commission.聽 Also, please use a link that passes the client browser to the Commission聽website unencumbered.聽 The 鈥淏ack鈥� button should return the visitor to the original site if the visitor wishes to exit our website.
Organizations or individuals who link to the Commission鈥檚 website shall not capture Commission聽pages within frames, present content on the Commission鈥檚 website as your own, or otherwise misrepresent the Commission鈥檚 website content.聽 And you may not misinform users about the origin or ownership of Commission聽website content.聽 Certain information, such as the Commission聽logo, may be trademarked, service-marked, or otherwise protected as intellectual property.聽 You must follow and comply with state and federal laws when using protected intellectual property. If use is permitted, you must reflect the proper ownership of the intellectual property.
Please be aware that we may change our website or the information on our website at any time, so you must routinely verify links to our website or subpages.
Links from the Commission鈥檚 Website
The Commission reserves the right to link to external websites that may provide a service or otherwise provide value to members of the public and our license holders.聽
Acceptance Criteria
The Commission聽links to federal, state and local government websites that provide information and services that are consistent with the business goals and mission of the Commission聽and benefit Texas citizens.聽 At its discretion, the Commission聽will consider linking requests to non-governmental websites that contain information and/or services that further the mission and purpose of the Commission, including sites of Commission-contracted vendors and industry-related associations or publications.
The Commission鈥檚 website is not a forum for public communication or debate.聽 Every link request must be reviewed to determine the public purpose for establishing the link.聽 The Commission聽approves links based on the following criteria:
- Does the external website correspond to the business goals and mission of the Commission?
- Is the content of the external website consistent with the business goals and mission of the Commission?
The Commission will not approve a link to an external website if the site:
- Exhibits hate, bias, discrimination, pornography, libelous or otherwise defamatory content;
- Advocates or promotes the use of alcohol or tobacco;
- Belongs to or supports a political affiliation; or
- Furthers the agenda of a political organization or candidate running for office.
The Commission聽reserves the right to deny linking requests if the Commision聽determines that a website contains misleading or unsubstantiated claims, conflicts with the business goals or mission of the Commission, or does not meet the criteria set forth in the above-numbered sections or set forth below in the section entitled 鈥淐onditions for Link Maintenance on the Commission鈥檚 website.鈥�
Review Process
- Please e-mail your linking request to [email protected], indicating 鈥淟inking Request鈥� in the subject line.聽 Each linking request should describe how the site to be linked meets the above criteria.
- Each linking request will be reviewed against the above Acceptance Criteria.聽 The decision of the Commission鈥檚 General Counsel is final as to whether the linking request will be granted.
- If a linking request is granted, the approved site owners must comply with the following conditions for link maintenance and may be required to enter into a written linking agreement with the Commission.聽
Conditions for Link Maintenance on the Commission鈥檚 Website
To provide superior customer service to Texas citizens and businesses accessing information and services through the Commission鈥檚 website, the Commission聽requires external websites linked from the Commission鈥檚 website to meet the following conditions for link maintenance:
- The linked site must provide users with access to an email address and/or a customer service telephone number, so users may contact the site if there are problems with format, accuracy, timeliness, or payment processing.
- Linked sites should not excessively burden the Commission鈥檚 customer support system. If the site excessively burdens the Commission鈥檚 customer support system, the Commission聽may in its sole discretion remove the linked site from the Commission鈥檚 website.
- When a user clicks on the external website link, he/she must have easy access back to the Commission鈥檚 website.聽 This may be accomplished through:
- Providing a link to the Commission鈥檚 website on the external website鈥檚 main page; or
- Ensuring that the "Back" button returns the user to the Commission鈥檚 website.
- Linked sites must have a privacy and security policy accessible from their home page telling users what information is collected, how it is collected, and how it is used. The Commission聽also encourages linked sites to comply with industry-accepted accessibility standards to ensure that persons with disabilities may access these sites.
- Site owners of linked sites must notify the Commission聽by sending an email to [email protected] if the external site link becomes inaccurate or inactive.
Removal Process
The Commission聽reserves the right to remove links if it determines that a website contains misleading or unsubstantiated claims, conflicts with the business goals or mission of the Commission, or does not meet: one or more of the Acceptance Criteria; or the Conditions for Link Maintenance on the Commission鈥檚 website.
Links from the Commission鈥檚 website will be reviewed regularly and may be removed for the following reasons:
- The link no longer points to the original information or resource to which it was intended to point;
- The website pointed to by the link contains inaccurate or misleading information or has changed such that it is no longer in compliance with the Acceptance Criteria;
- The website pointed to by the link violates the conditions for link maintenance;
- Access to the information has become difficult due to non-standard formatting, lengthy download times, or intrusive advertising;
- The link is permanently unreachable or remains unavailable for a lengthy period; or
- The external website fails to comply with the written linking agreement, if any.
The decision of the Commission鈥檚 General Counsel is final as to whether a link is to be removed from the Commission鈥檚 website.Once a link has been removed, the site owner will have to submit a new Link Request to re-establish a link from the Commission鈥檚 website.
Contact Information
For questions or concerns about this linking policy, please send an e-mail us.
Copying and Use of Information from the Commission鈥檚 Website
Information may be copied from the Commission鈥檚 website and posted on a third-party website, so long as the information is not presented in a misleading way and does not imply that the third-party website is endorsed by the state of Texas or the Commission.聽 If information from the Commission鈥檚 website is copied and posted on a third-party website, that website must identify the Commission聽as the source of the information and include the Internet address from which the information was copied and the date the information was copied from the Commission鈥檚 website.
As noted in the Commission鈥檚 Linking Policy, you must follow and comply with all state and federal laws regarding protected intellectual property when copying and posting information from the Commission鈥檚 website.
Website Accessibility Policy
It is the Commission鈥檚 policy that all information posted on the Commission鈥檚 Internet website be accessible to all users and complies with the standards set forth in .
Accessibility Coordinator
The Commission聽has designated a staff member to act as the Accessibility Coordinator.聽 The Accessibility Coordinator will monitor the Commission鈥檚 compliance with this policy.聽 To contact the Accessibility Coordinator, send an email to [email protected] or write the Accessibility Coordinator at Texas Real Estate Commission, 1700 N. Congress Avenue, Suite 400, Austin, Texas 78701.
Testing and Validation of Web Pages
The Accessibility Coordinator will test the Commission鈥檚 website for compliance with accessibility requirements using tools and resources available from the Department of Information Resources.
Request for Accommodation
The Commission聽will take reasonable steps to accommodate users of standards-compliant web browsers and assistive technology, including enabling software or assistive devices.聽 A user who is unable to access information on the Commission鈥檚 website may contact the Accessibility Coordinator to request that the Commission聽provide an alternate format or method to access the information.聽 When making a request for accommodation, please describe the nature of your accessibility problem, the format in which you would like to receive the material, the Web address of the requested material and your contact information.
Website Disclaimer
Although the Commission聽takes reasonable steps to ensure that the information provided on the Commission鈥檚 website is complete, accurate, and timely in all respects, the Commission聽assumes no liability for the use of the information provided.
The Commission聽specifically disclaims any and all liability for any claims or damages that may result from providing the website or the information it contains, including websites maintained by third parties and linked to the Commission鈥檚 website.聽 The Commission聽exerts no editorial control over information or content found on pages outside of the trec.texas.gov domain.
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