星空体育app下载

On June 2, 2021,听星空体育app下载 inactivated听broker business entity licenses in error. 听Upon discovery of the error, staff worked听to resolve the issue听and听all licenses were restored by听Friday, June 4, 2021. 听For purposes of full disclosure, we wanted our license holders to know the details of what occurred and what we are doing to avoid any similar incident in the future.听

How did this happen?听

Every month, 星空体育app下载 runs a听process to听update system records and听inactivate听any听business听entity听licenses听where听the听license of the听designated听broker/officer听has expired. 听When running this process听in June, rather than听selecting听those听designated broker/officer听whose license had expired, all听designated broker/officer听licenses were听inadvertently听selected.听This听resulted听in听all business entity听licenses听being inactivated. 听This was a human error with significant consequences for our license holders.听听

How did it get fixed?听

Ultimately, the vendor that manages our licensing database created a process that 鈥渦nwound鈥� the mistake.听 This took about a day to write and听test before听we were able to run the process to correct the mistake.听 Prior to running it, our licensing staff dedicated their time to manually correct errors听one by one.听 Some worked long into the night to correct as many licenses as possible, as fast as possible.听听听

The website also wasn鈥檛 working that day.听 What happened?听

Due to this error, the traffic on our website increased to ten times what it normally handles.听 This caused much of our website to fail.听 All is working normally again now.听

How can we be sure it doesn鈥檛 happen again?听

Our licensing database is nearing the end of life and many of the processes are manual.听 Ultimately, 星空体育app下载 is working towards building a new licensing database that will provide workflow processes that听minimize the need for manual processes听to alleviate human errors.听 In addition, this database will听provide more听self-service options on our website and greater autonomy for our license holders.听 This new database should be complete by the end of 2023.听 In the meantime, 星空体育app下载 has established manual safeguards to ensure against single points of failure, such as the one that recently occurred.听We do expect, however, further challenges with the older system. The agency staff is prepared to address them as they may arise.听听

Please accept our apology for the distress and frustration this caused so many.听 The staff understands the breadth of this error and worked diligently to right this wrong.听 We appreciate your听patience and flexibility in the process.听

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