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Standards & Enforcement Services is frequently asked 鈥� 鈥淲hat are your most common violations?鈥� And, 鈥淗ow do I stay out of trouble?鈥澨齌he agency regularly disciplines license holders for violations in all but the last area.

1. SUPERVISE your sales agents.听 It is not a defense to broker supervision (Rule 535.2) to say you don鈥檛 supervise your sales agents. In other words, saying 鈥淚 didn鈥檛 know about it鈥� is sometimes more of an admission than a defense.

2. An assumed business name must be registered before it can be used.听 Brokers do this (for themselves or sponsored sales agents) by using 星空体育app下载鈥檚 Notice Of Assumed Business Name (DBA) For A Broker鈥檚 License (DBA-3).听 The broker must also notify 星空体育app下载 not later than the 10th day after the date the broker or sales agent stops using the assumed business name. See Rule 535.154.

3. Have a separate license for your business entity. If it鈥檚 a legal entity like an LLC or a corporation that conducts real estate brokerage (ex. is on the contract as the broker), be sure you have a separate license for that entity. It isn鈥檛 enough that you have an individual license and 鈥渞egistering鈥� a separate legal entity with us doesn鈥檛 work (that only works for an assumed business name or an alternate name). See Rule 535.154.

4. Cooperate with an investigation. Not responding to a 星空体育app下载 investigator鈥檚 request for an interview or documents is usually a straightforward violation. (TRELA 搂搂1101.652(a)(4) and (a-1)(2).). (鈥淭RELA鈥� is The Texas Real Estate License Act, which is at Chapter 1101, Texas Occupations Code. It鈥檚 on our website.)

5. Tell听星空体育app下载 in writing within 30 days of final entry of your felony or fraud conviction, guilty plea, or nolo contendere plea. (TRELA 搂搂1101.652(a)(7).) Failure to comply with this carries a minimum penalty of $500.

6. Be careful about conducting property management. Make sure you are well-trained and supervised in this area. About 10-25听percent of the agency鈥檚 real estate brokerage complaints relate to property management.

7. Be nice 鈥� customer service works wonders. Once we have a complaint, we may notice something the customer or client didn鈥檛 even complain about. The best defense is that the agency never hears about the issue because you already took care of it.

听(updated August 2019)

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